Influencing Skills for Records Managers: An Exploration of the Opportunity to Engage with Business
In June 2011 Dr Rod Dilnutt will present this paper to the 11th International Conference on Knowledge, Culture and Change in Organisations, to be held in Madrid, Spain.
Abstract
Risk mitigation and operational improvement are the general aims of the record keeping profession. In the contemporary business environment the records manager strives to keep abreast of regulatory requirements, new standards and technical solutions. Many business initiatives have record keeping implications but seldom is the records manager seen as a key contributor to the decision making process.
This paper explores the context of record keeping and argues a need for the records manager to be proactive in assuring that any record keeping implications are considered in business decision making. It identifies opportunities for the records manager to make his/her voice heard through the investigation of the current change management practices. The concepts of emotional intelligence and an understanding of the process of change offer techniques that the records manager can leverage to build the requisite relationships and recognition that will enable them to positively contribute to organizational decision making.
This study is the first exploratory step aimed at understanding and developing the records manager’s capability to improve the recognition of the importance of record keeping in contemporary organisations. Subsequent research will explore the impact the adoption of emotional intelligence and an enhanced understanding of change have on successfully embedding record keeping practices into the organisational decision making process.
Find a copy in our library.
WBA Sign Synaptica Taxonomy Management Solution Support Agreement
William Bethwey & Associates has entered into an agreement to provide consulting support for the Synaptica Taxonomy Management solution. This agreement allows William Bethwey & Associates access to Synaptica’s world-wide resources thereby enabling the provision of expert client advisory services.
Synaptica is an innovation leader in taxonomy and metadata management software. The platform is robust, scalable, and based upon numerous open standards that make enterprise integration fast and reliable.
Synaptica offers powerful features and an enterprise architecture that differentiates it from other taxonomy and metadata management software tools: reduce noisy search results caused by ambiguous language; increase relevance by providing a synonym-rich indexing vocabulary; support information discovery with browsable hierarchies and associative links; enable parametric searching and facetted navigation; visualize taxonomies in a variety of textual and graphical formats.
Synaptica software is being used by organizations around the world to solve some of the most demanding information access and knowledge management applications. Industry sectors served include: defense and intelligence; medical and scientific; e-Commerce and retail; media and publishing; library and academic; corporate and legal. Synaptica has product solutions for small and large businesses supporting cloud-computing solutions as well as behind-the-firewall enterprise solutions.
For further information info@williambethwey.com.au or download the Synaptica 2010 Brochure from our library. If you don't have a login, you will be prompted to register.
The Records Management Association of Australia is pleased to announce a two day course ‘Knowledge and Information Management Fundamentals’ .
Do you want a greater understanding of the fundamentals of knowledge and information management? Are you new to or interested in the field and want an overview? Are you thinking of studying at postgraduate or master’s level and not sure what it involves?
This two day workshop will cover knowledge and information management concepts, strategies, frameworks, and capability assessments, developing a business case and how to drive change. The course will give you a taste of the level of thinking and writing required for postgraduate or master’s level study and the optional assessment will give you real feedback on your strengths.
Benefits include: developing a high level understanding of knowledge and information management; adding to your career development; and helping you decide your next avenue for extending your professional knowledge. You can also elect to be assessed on what you have learned.
Click here for the RMAA Brochure and Registration details
SCHEDULE
Knowledge Management Fundamentals (Two Days)
Canberra 30 November - 1 December 2010,
Change Management Techniques (one day)
Brisbane 28 October 2010
Wellington 17 Nvember 2010
Auckland 18 November 2010
Melbourne 2 December 2010
Darwin 9 December 2010
Computer Professional Education – Organizational Change Management
In conjunction with the Australian Computer Society, WBA are pleased to announce that a new elective, Organisational Change Management, has been added to the Computer Professional Education Program post graduate course.
The addition of this elective will help information systems students’ focus on the people aspect of IT implementations, and how they are involved and affected by new business systems implementation. The unit focuses on the impact any change to work practices has on people, and will benefit those involved in business change projects, and those who need to deal with business sponsors and users. Students will also learn how to build relationships based on trust and rapport, and the key skills of understanding the motivations of stakeholders.
Overview
Academic principal of the Computer Professional Education Program, Dr David Lindley, says the addition of the Transitional Change Management elective will be of benefit to those who have their sights set on progressing to CIO level.
“Change for IT professionals is inevitable and relentless. Many new organisational initiatives trigger a transformation of processes and systems, work tasks and culture. And it is often the technology and the people responsible for it, who are at the blunt end.
“This unit will provide an essential skill set not only for IT professionals working in today’s challenging business environment, but also for those moving into management roles,” he said.
Like all Computer Professional Education Program units, Organisational Change Management is offered online, and the study period lasts for 13 weeks. The assignments are workplace based, so students are given the opportunity to apply their course learnings to a real situation.
The Computer Education Program is a masters-level course of study, and articulates into many MBA programs including those from Chifley Business School, Australian Catholic University, Central Queensland University, Charles Sturt University, Curtin University of Technology, Swinburne University of Technology and Victoria University.
To complete the Society’s Computer Professional Education (CPe) Program Students complete three core units and one elective. Further information is available at www.acs.org.au/cpep